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Monday - Friday

  • 1am - 6pm Pacific Standard Time
  • 4am - 9pm Eastern Standard Time
  • 8am - 1am Greenwich Mean Time
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Knowledge Base

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Adaptiva Academy

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Release Notes

Learn about the latest product builds. Latest release: Build 9.0.963.5

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Automated Patching for Windows and 3rd Party Applications

Low Priority will receive a response within 3 business days

  • No impact to current business operations or product functionality, e.g. a query, or issue on a non-production Environment

Normal Priority will receive a response within 1 business day

  • Issues of a low or potential impact to business operations, where service is operational and the majority of functions are still available, or some performance degradation is observed.
  • Tickets created via an email request are assigned Normal priority.

High Priority will receive a response within 4 business hours

  • Currently impacting business operations but limited to a single office, or failure of important features or capabilities. Service is significantly impaired and affecting other systems.

Urgent Priority will receive a response within 1 hour

  • Complete service failure in product operation, multiple office outage, business operations stopped, end-users prevented from conducting daily work
  • For Urgent priority issues out outside of the standard business hours, please call the Adaptiva Customer Support Help Desk at +1 866.916.8501 where your call is answered and your problem relayed to our on-call engineer.