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Support Center

Need help? We’ve got you covered 24/7/365. Sign in to view our top recommended help articles and to connect with our award winning support team. Create and manage your cases with ease and get routed to the right product specialist.

Available by Phone:

Monday - Friday

  • 1am - 6pm Pacific Standard Time
  • 4am - 9pm Eastern Standard Time
  • 8am - 1am Greenwich Mean Time
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Support Portal

Access articles, docs, and other resources that will assist you with making the most out of your Adaptiva products.

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Submit A Ticket

Use your Zendesk login to submit a ticket in the support portal.

Submit a Ticket

Call the Help Desk

Have you opened a ticket after hours? Need to escalate your ticket to the on call engineer?

866-916-8501

Product Documentation

Read through the docs for OneSite Patch, OneSite Health, and OneSite Anywhere

Read the Docs

Release Notes

Learn about the latest product builds. Latest release: Build 9.1.965.12

View Latest

Adaptiva Academy

Access on-demand, online training through the Adaptiva Academy

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Need A Support Account?

If you do not have an account to submit a support ticket to our Help Desk you can request one at register@adaptiva.com.

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Automated Patching for Windows and 3rd Party Applications

Low Priority will receive a response within 3 business days

  • No impact to current business operations or product functionality, e.g. a query, or issue on a non-production Environment

Normal Priority will receive a response within 1 business day

  • Issues of a low or potential impact to business operations, where service is operational and the majority of functions are still available, or some performance degradation is observed.
  • Tickets created via an email request are assigned Normal priority.

High Priority will receive a response within 4 business hours

  • Currently impacting business operations but limited to a single office, or failure of important features or capabilities. Service is significantly impaired and affecting other systems.

Urgent Priority will receive a response within 1 hour

  • Complete service failure in product operation, multiple office outage, business operations stopped, end-users prevented from conducting daily work
  • For Urgent priority issues out outside of the standard business hours, please call the Adaptiva Customer Support Help Desk at +1 866.916.8501 where your call is answered and your problem relayed to our on-call engineer.