Vertu Motors Drives Secure Operations with Seamless Patch Management

Our Customer

Vertu Motors is one of the largest auto retailers in the UK, managing 5,500 endpoints across 190 dealership locations. With a small IT team, they manage a variety of software systems across departments like finance, sales, and service, all while ensuring smooth operations and excellent customer service offering a wide range of vehicles from Kia to Ferrari.

Adaptiva’s Impact

• Saved 10+ hours per engineer weekly by eliminating manual patching processes
• Reduced patch deployment time to under 24 hours for critical updates
• Enabled silent patching with no disruption to sales teams or operations
• Improved security compliance through real-time visibility and proactive issue resolution

The Challenges

• Manual, time-consuming patching process
  Engineers spent over 10 hours per week managing patches manually, with no visibility into whether updates were successful.
  
  
• Disruptions to business operations
  Patching required engineers to access computers during work hours, disrupting sales and other critical operations. “We need them to sell cars,” Andrew explained, “but when we have to manually take over a machine, it’s disruptive.”
  
  
• Complex, decentralized software environment
  Each location and department required different updates, and failing to patch correctly could create security gaps. “Finance, sales, the development teams, they all needed different software and to try to manually keep track of them—not just keeping 'em up to date but keeping track of what's out there and who's using what—it gets to a point where it's essentially a full-time job.”

The Solution

Vertu Motors deployed OneSite Patch to automate patching across their 5,500 devices, ensuring updates were applied autonomously without business disruption. The team set up deployment waves to roll out patches in stages, automatically testing updates with smaller groups before moving to production. This selective deployment ensures different business units like finance, sales, and other teams receive the right patches at the right time. Real-time dashboards provided visibility into patch status, allowing engineers to track compliance, spot gaps, and address issues proactively. 

“Having those [dashboards] and getting that insight initially propelled our patching success, and probably advanced it by six to 12 months in terms of where we could have got to,” said Tom, Head of IT Operations. “Having OneSite Patch’s bandwidth optimization ensures that updates don’t overload the network, keeping dealership operations running smoothly.

“We've been able to accomplish achieving higher and higher standards with the time saved. We're no longer having to consume at least a third of our time on just vulnerability management, which in it sense it by itself could be its own role. We can get that assurance that the patching's done, and so we can move on other projects”. – Andrew S., IT Security Engineer.

Conclusion

With Adaptiva’s OneSite Patch, Vertu Motors transformed its patching process. Engineers now save over 10 hours each week, focusing on strategic projects instead of manual updates. Critical vulnerabilities are resolved within 24 hours, ensuring the company stays ahead of potential threats. Most importantly, seamless patching means sales teams can work without disruption, delivering excellent customer service. Andrew noted, “We were looking for something that would be quite silent so it doesn't disrupt the end users. And it just did that.”