Fortune 15 Health Care Giant Scales Content Distribution to 40,000+ Endpoints

Our Customer: A Global Healthcare Enterprise with Multi-Faceted IT Requirements

Across the spectrum of health care services and products, this Fortune 15 company links specialty physicians, hospitals, pharmacies, and patients, offering services to improve quality, manage costs, and improve patient outcomes. With an international presence in over 30 countries and 40,000 endpoints at 400 locations, they need to keep their IT running smoothly and keep costs low. Serving this broad business model in a growth-oriented company takes innovative solutions to avoid spending millions of dollars on IT hardware and services.

Adaptiva’s Impact

By turning endpoints into infrastructure, the company avoided purchasing 400 distribution points and streamlined content delivery without network impact. OneSite Anywhere's cloud-enabled solution enabled direct content delivery to both in-office and remote endpoints and eliminated the need for physical distribution points. This reduced infrastructure maintenance and associated costs while providing real-time visibility and control for faster, more reliable updates. The company saved $4M in hardware purchases and continues to save by not needing to support or replace distribution point servers. The Client Engineering team now has more time to focus on strategic issues by automating policy compliance and issue remediation with OneSite Health.

“There is a massive amount of time savings. There's no infrastructure to worry about on the backend. There's no distribution point management. There’s no troubleshooting content delivery or troubleshooting content distribution at the distribution points. Since everything is in the cloud and being referenced there, everything is just fast because it just happens—and then Adaptiva takes it from there.”

The Challenges

1. Costly Infrastructure Expansion Exceeded Budget

Acquisitions and growth can make it challenging to scale IT systems. When the company acquired a patient recovery business, employee headcount increased by thousands worldwide. The number of work sites also increased which would have required adding Configuration Manager distribution point servers to each of 400 sites. With a $4 million price tag for equipment upgrades, in an industry with narrow margins, the project far exceeded the budgeted IT spend.

2. Content Deployment Across a Distributed Workforce Strained the Network

With 50,000 employees, multiple devices, and a growing number of software programs, the challenges of getting software upgrades and patches to 40,000 endpoints without slowing business WAN traffic or overburdening the VPN was a challenge. IT engineers needed a streamlined approach for deploying updates and patches to remote endpoints.

3. Issue Detection and Resolution Was Slow and Tedious

Despite the large size of the company, the Client Engineering team is a small team of seven and was faced with repetitive and time-consuming tasks associated with finding, analyzing, and repairing software and related issues.

The Solution

OneSite Anywhere + OneSite Health: Eliminates Distribution Points, Automates Compliance, and Streamlines Content Delivery

Adaptiva's OneSite Platform revolutionized content delivery at the global healthcare company by transforming endpoints into infrastructure, thereby eliminating the need for 400 costly distribution points.

Adaptiva’s cloud-enabled solution enabled direct content delivery to both in-office and remote endpoints, significantly reducing the financial and logistical burden of maintaining physical servers.

The streamlined content delivery process minimized network impact, ensuring faster and more reliable updates. As a result, the IT department saved $4 million in hardware purchases and continues to benefit from reduced infrastructure maintenance costs, freeing up the IT budget for other strategic initiatives.

The implementation of OneSite Health further enhanced the efficiency of the IT team by automating policy compliance and issue remediation. This automation relieved the small Client Engineering team from repetitive, time-consuming tasks associated with finding, analyzing, and repairing software issues.

With real-time visibility and control over content distribution, the team can now focus on higher-priority projects and strategic issues, improving overall productivity and responsiveness. Adaptiva's solutions have not only optimized operational efficiency but also empowered the IT team to better support the company's growth and innovation goals.