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Genesys Inc
Patches for GenesysCloud x64
Windows
4 patches available
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management
GenesysCloud x64 Version 2.52.919.0
Release Date
7/13/2026
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes
Version 2.52.919 – July 13; 2026$$$Click to collapse$$$Updated to Chromium 149.0.7827.201$$$Fixed possible crash when download attachments$$$Fixed a white screen when entering fullscreen on an extended display$$$Fixed clicking notifications from the Windows notification center$$$Fixed screen sharing when starting a share from Volt as an appsV2 iframe
GenesysCloud x64 Version 2.51.916.0
Release Date
6/29/2026
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 2.51.916 – June 29; 2026$$$Click to collapse$$$32-bit applications running on 64-bit Windows will receive 64-bit updates in the future. Moving forward; only 64-bit versions will be delivered.
GenesysCloud x64 Version 2.51.912.0
Release Date
6/22/2026
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes
Version 2.51.912 – June 22; 2026$$$Click to collapse$$$Updated to Chromium 148.0.7778.218$$$Disabled Chromium lookalike “Did you mean {url}?” navigation suggestions$$$Fixed incorrect default automatic update from test environment$$$Improved code quality based on Codacy reports
GenesysCloud x64 Version 2.50.909.0
Release Date
6/1/2026
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes
Version 2.50.909 – June 1; 2026$$$Click to collapse$$$Updated to Chromium 147.0.7727.138$$$Fixed Jabra integration issue where headset buttons failed to work via a dedicated USB receiver$$$Disabled OnDeviceModelService utility process at startup to prevent resource consumption$$$Fixed a possible crash during WinToast notifications$$$Fixed Local Network Access (LNA) permission issues$$$Changes to support multi-region / multi-org account switcher$$$Increased the Jabra ringing timeout from 15 seconds to 3 minutes.
GenesysCloud x64 Version 2.50.909.0
Release Date
6/1/2026
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes
Version 2.50.909 – June 1; 2026$$$Click to collapse$$$Updated to Chromium 147.0.7727.138$$$Fixed Jabra integration issue where headset buttons failed to work via a dedicated USB receiver$$$Disabled OnDeviceModelService utility process at startup to prevent resource consumption$$$Fixed a possible crash during WinToast notifications$$$Fixed Local Network Access (LNA) permission issues$$$Changes to support multi-region / multi-org account switcher$$$Increased the Jabra ringing timeout from 15 seconds to 3 minutes.
GenesysCloud x64 Version 2.49.903.0
Release Date
4/15/2026
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes
Version 2.49.903 – April 27; 2026$$$Click to collapse$$$Updated to Chromium 146.0.7680.154$$$Added the ability to optionally use the legacy Jabra integration$$$Fixed an issue with Windows display scaling over 100% showing the window zoomed incorrectly$$$Fixed an issue with Start Menu shortcut pointing to old x86 path after upgrading to 64-bit installer$$$Blocked unintended Chromium keyboard shortcuts$$$Updated copyright year and added platform name to the About box$$$Fixed an issue that allowed the Google Translate bubble to show
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