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Genesys Inc.
Patches for Genesys Cloud Background Assistant x64
Windows
5 patches available
Genesys Cloud Background Assistant (GCBA) installs a background service that starts automatically during installation and system restarts..
Genesys Cloud Background Assistant x64 Version 1.6.414.0
Release Date
10/31/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 1.6.414 - October 31; 2025$$$Added support for the Mexico region$$$Updated to GCBA Connector Microsoft Edge extension 1.0.1; which includes support for the Mexico region$$$Updated to Chromium 140$$$Updated logo to match branding
Genesys Cloud Background Assistant x64 Version 1.6.389.0
Release Date
9/1/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 1.6.389 - September 01; 2025$$$Added a new communication mode that uses a Microsoft Edge extension to communicate between the Genesys Cloud web application and GCBA via Microsoft Native Messaging
Genesys Cloud Background Assistant x64 Version 1.6.389.0
Release Date
9/1/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 1.6.389 - September 01; 2025$$$Added a new communication mode that uses a Microsoft Edge extension to communicate between the Genesys Cloud web application and GCBA via Microsoft Native Messaging
Genesys Cloud Background Assistant x64 Version 1.5.346.0
Release Date
7/17/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 1.5.346 - July 17; 2025$$$Updated to Chromium 137$$$Improved handling of cache folder
Genesys Cloud Background Assistant x64 Version 1.5.346.0
Release Date
7/17/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 1.5.346 - July 17; 2025$$$Updated to Chromium 137$$$Improved handling of cache folder
Genesys Cloud Background Assistant x64 Version 1.5.335.0
Release Date
6/9/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 1.5.335 - June 09; 2025$$$Updated to Chromium 135; which includes an important security update$$$Enhanced the GCBA installer with improved validation and multi-language support for the proxy configuration interface
Genesys Cloud Background Assistant x64 Version 1.5.335.0
Release Date
6/9/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 1.5.335 - June 09; 2025$$$Updated to Chromium 135; which includes an important security update$$$Enhanced the GCBA installer with improved validation and multi-language support for the proxy configuration interface
Genesys Cloud Background Assistant x64 Version 1.4.282.0
Release Date
3/19/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes
Version 1.4.282 - March 19; 2025$$$Updated to Chromium 131$$$Improved handling of the USEPROXY and PROXYSERVER parameters during silent installation and upgrade$$$Fixed an issue introduced in GCBA version 1.4.266 with time validation during authentication
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