What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$VM transcript copy/paste: you can now copy voicemail transcripts directly from the Inbox list for easy reuse.$$$Faster conversation assignment: in the Inbox or Call Ended view; simply type a name; press Enter; and the first result is instantly assigned—no need to click or manually save.$$$Fixes:$$$$$$Cross-device action sync: actions like conversation closure from mobile now sync correctly with the desktop app.$$$Session sync across apps: unread counters now update properly when the same agent takes action from different apps (web/desktop).$$$Coming soon:$$$$$$Improved onboarding: new tutorials and a revamped Help & Feedback menu will better support onboarding.$$$New feature highlights & tips: in-app tips and a What’s New section will improve discoverability of recent features and fixes.$$$Unified login across apps: we’re introducing a shared login experience across desktop; web; and mobile—making sign-in faster and more reliable.Aircall Workspace - User Profile Overview.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Messages view: lists messaging conversations by type (SMS/ MMS; WhatsApp); enabling a better user experience for messaging-heavy teams.$$$Keep app on top: enable this setting (Settings > Call setting > Keep app on top) to keep the Aircall app always visible above other windows—ideal for multitasking with tools like your CRM when your app is in reduced size.$$$Faster call tagging in call bubbles: you can now search for a tag; press Enter to select it; and it’s saved instantly—no need to click through the list or hit the save button.$$$Power Dialer improvement:$$$Agents can now re-queue a contact from the Power Dialer session directly from the call-ended view—ideal for unanswered calls or when a follow-up attempt is needed.$$$Agents can now pause Power Dialing sessions in the detached call window as well as in the call ended view.$$$Related conversations improvement:$$$Easier navigation between related conversations: when your customer has multiple numbers or interacts with several Aircall lines; you can now seamlessly switch between related conversations. Use the new “Back” button to return to the previous conversation without searching the list.$$$Improved traceability for related conversations: when interacting with the same customer across different lines; system logs now capture the switch (only if you change the line from the conversation thread). You’ll see “Continued on < - >” in the original thread and “Initiated from < - >” in the new one—each with a link for easy navigation.$$$Fixes:$$$$$$Insight card state retention: when manually reduced in smaller views; the Insight Card now retains its collapsed state across navigation.$$$Conversation header cleanup: for unknown contacts; the phone number now appears only once in the conversation header—no more duplicates.$$$Improved display of anonymous calls: anonymous calls now display correctly as “Anonymous”.$$$Missed call counter fix: mismatches between the missed call counter and inbox results are now resolved.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Messages view: lists messaging conversations by type (SMS/ MMS; WhatsApp); enabling a better user experience for messaging-heavy teams.$$$Keep app on top: enable this setting (Settings > Call setting > Keep app on top) to keep the Aircall app always visible above other windows—ideal for multitasking with tools like your CRM when your app is in reduced size.$$$Faster call tagging in call bubbles: you can now search for a tag; press Enter to select it; and it’s saved instantly—no need to click through the list or hit the save button.$$$Power Dialer improvement:$$$Agents can now re-queue a contact from the Power Dialer session directly from the call-ended view—ideal for unanswered calls or when a follow-up attempt is needed.$$$Agents can now pause Power Dialing sessions in the detached call window as well as in the call ended view.$$$Related conversations improvement:$$$Easier navigation between related conversations: when your customer has multiple numbers or interacts with several Aircall lines; you can now seamlessly switch between related conversations. Use the new “Back” button to return to the previous conversation without searching the list.$$$Improved traceability for related conversations: when interacting with the same customer across different lines; system logs now capture the switch (only if you change the line from the conversation thread). You’ll see “Continued on < - >” in the original thread and “Initiated from < - >” in the new one—each with a link for easy navigation.$$$Fixes:$$$$$$Insight card state retention: when manually reduced in smaller views; the Insight Card now retains its collapsed state across navigation.$$$Conversation header cleanup: for unknown contacts; the phone number now appears only once in the conversation header—no more duplicates.$$$Improved display of anonymous calls: anonymous calls now display correctly as “Anonymous”.$$$Missed call counter fix: mismatches between the missed call counter and inbox results are now resolved.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Status enhanced visibility & navigation improvements:$$$Full-screen view: enhanced “unavailable” status visibility with a one-click switch to “available.”$$$Reduced view: status remains accessible even without the sidebar; with simplified switching.$$$Status setting: agents can now go “unavailable” without choosing a sub-status—displayed as “Do Not Disturb” for others (to Teammates and in Dashboard).$$$Voicemail player & transcript: voicemails from missed calls can now be played and their transcripts viewed directly from the Inbox list; with no extra clicks—still accessible in conversation details.$$$Fixes:$$$$$$Conversation unread indicator issue: unread indicator is now cleared for all teammates on shared lines when a callback is made—just like it already works when replying to a message or closing the conversation.$$$AW CTI – event not triggered: “user.closed” event now correctly fires when a user becomes unavailable; enabling CTI to trigger custom actions.$$$Access to transferred conversation issue: conversation details are now correctly shown during and after the call; even when the receiving user isnt assigned to the original line.$$$Minor UI consistency fixes.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Status enhanced visibility & navigation improvements:$$$Full-screen view: enhanced “unavailable” status visibility with a one-click switch to “available.”$$$Reduced view: status remains accessible even without the sidebar; with simplified switching.$$$Status setting: agents can now go “unavailable” without choosing a sub-status—displayed as “Do Not Disturb” for others (to Teammates and in Dashboard).$$$Voicemail player & transcript: voicemails from missed calls can now be played and their transcripts viewed directly from the Inbox list; with no extra clicks—still accessible in conversation details.$$$Fixes:$$$$$$Conversation unread indicator issue: unread indicator is now cleared for all teammates on shared lines when a callback is made—just like it already works when replying to a message or closing the conversation.$$$AW CTI – event not triggered: “user.closed” event now correctly fires when a user becomes unavailable; enabling CTI to trigger custom actions.$$$Access to transferred conversation issue: conversation details are now correctly shown during and after the call; even when the receiving user isnt assigned to the original line.$$$Minor UI consistency fixes.

What’s new?$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$Key Features:$$$Inbox items: timestamp (date and time) of the last interaction is now available; instead of just the date previously.$$$Transfer to team: when transfer is initiated along with team availability status the number of available teammates is displayed for easier handoff.$$$Customization onboarding tips: to facilitate onboarding; quick tips now guide users through key settings:$$$Customize Inbox- add/remove categories across views.$$$Category definitions- help to understand what each category shows.$$$Auto-close conversations- activate automatic closing after calls (if no mandatory tagging).$$$Fixes:$$$Inconsistent display: bulk open/close actions now show correct results instantly - no refresh needed thanks to improved cache handling.$$$SMS sending issue: text input issue is now resolved - users can start new conversations without blockers when only one SMS/MMS-capable number is available.$$$Calls disappearing issue: calls are now displayed consistently thanks to improved handling of anonymous calls.

Release notes are not updated.$$$Refer -https://support.aircall.io/hc/en-gb/p/ai-support/articles/27076396753565

What’s new?$$$$$$The new version of Aircall Everywhere SDK V2 built on Aircall Workspace App has been released.$$$$$$The new version of the SDK can be used by customers and partners to embed Aircall Workspace as a CTI and migrate from Aircall Phone CTI.$$$$$$Key Fe

Cloud-based call center and phone system software

Release notes are not updated.$$$Refer - https://support.aircall.io/hc/en-gb/p/ai-support/articles/24849428409373

Release notes are not updated.$$$Refer - https://support.aircall.io/hc/en-gb/p/ai-support/articles/24849428409373

Vendor not yet updated$$$https://support.aircall.io/hc/en-gb/p/ai-support/sections/16408014759069

Vendor not yet updated$$$https://support.aircall.io/hc/en-gb/sections/16408014759069-Release-Notes-2024

not updated by vendor.

not updated by vendor.

25-March-2024$$$Feature Area$$$Description$$$More Information$$$Task Closing Automation on HubSpottThis feature enables admins to create a rule in the Hubspot integration settings page to determine when a task should be closed in Hubspot. In this rule they can choose a set of default outcomes and a criteria to close a task after a call.tHubSpot Task Closing Automation$$$Speakers & Microphone testtGives the possibility to perform a speaker and microphone “quality check” to make sure devices have good quality; and to prevent audio quality issues during calls.tSpeakers & Microphone - Quality Test$$$Salesloft V3tIts our new version of the Salesloft integration. The new version is has exactly the same features as the previous version; but built on our own technology platform.tHow To Configure Your Salesloft Integration