July 9; 2025$$$Elevate Desktop and Web update$$$Version: desktop 2.22.10; web 2.22.2$$$Improvement$$$Call Quality Indicator$$$$$$The new call quality indicator allows users to monitor call quality in real time; displaying metrics such as MOS; jitter; round-trip time; and packet loss for UC calls. This feature aids in diagnosing call quality issues effectively. $$$$$$CRM Popup Improvements$$$$$$Enhancements to the CRM popup integration provide more flexibility and accuracy in searching for caller information in third-party CRMs. Users can now select the phone number format for CRM searches; improving the likelihood of finding the correct contact. Additionally; users can configure the CRM page to open automatically upon receiving a call or only when answering.

June 17; 2025$$$Elevate Desktop and Web update$$$Version: desktop 2.21.50; web 2.21.44$$$Improvement$$$Bug fixes and performance improvements.

June 17; 2025$$$Elevate Desktop and Web update$$$Version: desktop 2.21.50; web 2.21.44$$$Improvement$$$Bug fixes and performance improvements.

June 10; 2025$$$Elevate Desktop and Web update$$$Version: desktop 2.21.22; web 2.21.18$$$New feature$$$In this release; the following updates are available:$$$Ringtone selection$$$Users can now change the default ringtone in Elevate Desktop. Available options are listed in Application Settings if Enable audio incoming call notifications is turned on.$$$Edge browser support$$$Elevate Web now officially supports Microsoft Edge for core UC functionality. Contact Center features in Edge may still have limitations.

May 15; 2025$$$Elevate Desktop and Web update$$$Version: desktop 2.20.9; web 2.20.2$$$Bug fix$$$Bug fixes and performance improvements.

March 5; 2025$$$Elevate Desktop and Web update$$$Version: desktop 2.18.2; web 2.18.73$$$Improvement$$$Automatic UC Call Initiation from Tel: Links$$$Users clicking on a tel: link will now have a UC call start automatically; eliminating the need for manual initiation. Previously; the phone number was only pre-filled in the Receptionist; requiring the User to manually start the call.$$$This feature is available by request. Please contact Customer support to enable it.

December 12; 2024$$$Elevate Desktop and Web update$$$Version: desktop 2.16.456; web 2.16.451$$$New feature$$$Secondary Ringer Call Notification$$$Set up the call notification device in the Audio settings. Now; an additional audio device will ring when you receive an incoming call. For more information see Audio Settings FAQ