What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Status enhanced visibility & navigation improvements:$$$Full-screen view: enhanced “unavailable” status visibility with a one-click switch to “available.”$$$Reduced view: status remains accessible even without the sidebar; with simplified switching.$$$Status setting: agents can now go “unavailable” without choosing a sub-status—displayed as “Do Not Disturb” for others (to Teammates and in Dashboard).$$$Voicemail player & transcript: voicemails from missed calls can now be played and their transcripts viewed directly from the Inbox list; with no extra clicks—still accessible in conversation details.$$$Fixes:$$$$$$Conversation unread indicator issue: unread indicator is now cleared for all teammates on shared lines when a callback is made—just like it already works when replying to a message or closing the conversation.$$$AW CTI – event not triggered: “user.closed” event now correctly fires when a user becomes unavailable; enabling CTI to trigger custom actions.$$$Access to transferred conversation issue: conversation details are now correctly shown during and after the call; even when the receiving user isnt assigned to the original line.$$$Minor UI consistency fixes.

What’s new?$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$Key Features:$$$Inbox items: timestamp (date and time) of the last interaction is now available; instead of just the date previously.$$$Transfer to team: when transfer is initiated along with team availability status the number of available teammates is displayed for easier handoff.$$$Customization onboarding tips: to facilitate onboarding; quick tips now guide users through key settings:$$$Customize Inbox- add/remove categories across views.$$$Category definitions- help to understand what each category shows.$$$Auto-close conversations- activate automatic closing after calls (if no mandatory tagging).$$$Fixes:$$$Inconsistent display: bulk open/close actions now show correct results instantly - no refresh needed thanks to improved cache handling.$$$SMS sending issue: text input issue is now resolved - users can start new conversations without blockers when only one SMS/MMS-capable number is available.$$$Calls disappearing issue: calls are now displayed consistently thanks to improved handling of anonymous calls.

Release notes are not updated.$$$Refer -https://support.aircall.io/hc/en-gb/p/ai-support/articles/27076396753565

What’s new?$$$$$$The new version of Aircall Everywhere SDK V2 built on Aircall Workspace App has been released.$$$$$$The new version of the SDK can be used by customers and partners to embed Aircall Workspace as a CTI and migrate from Aircall Phone CTI.$$$$$$Key Fe

Release notes are not updated.$$$Refer - https://support.aircall.io/hc/en-gb/p/ai-support/articles/24849428409373

Release notes are not updated.$$$Refer - https://support.aircall.io/hc/en-gb/p/ai-support/articles/24849428409373

Vendor not yet updated$$$https://support.aircall.io/hc/en-gb/p/ai-support/sections/16408014759069

Vendor not yet updated$$$https://support.aircall.io/hc/en-gb/sections/16408014759069-Release-Notes-2024