Release notes are not updated yet.

Release notes are not updated yet.

Release notes are not updated yet.

Release notes are not updated yet.

Release notes are not updated yet.

Release notes are not yet released

Release notes are not yet released

Release notes are not yet released

Release notes are not yet released

Release Notes - September 2025$$$09-05-2025$$$$$$New Features$$$Aircall Workspace – Guided Onboarding$$$A revamped Help & Feedback menu now includes the first tutorial; with an interactive walkthrough (“Set up your space!”) that helps users get started with setup; customization; and automation features.$$$Who it applies to: All users.$$$Platform: Desktop / CTI.$$$Learn more: Aircall Workspace - Help and Feedback$$$$$$Aircall Workspace – New Feature Highlights & Tips$$$In-app “What’s New” tips make it easier to discover recent features and fixes directly within the workspace.$$$Who it applies to: All users.$$$Platform: Desktop / CTI.$$$$$$Improvements$$$Aircall Workspace – General Updates$$$Minor improvements and updates have been made to enhance overall app stability and usability.$$$Who it applies to: All users.$$$Platform: Desktop / CTI.$$$$$$Fixed Bugs$$$Aircall Workspace – Keyboard Shortcuts$$$Issue: Some keyboard shortcut options were not working.$$$Solution: All shortcut options now function as intended.$$$Platform: Desktop / CTI.$$$Learn more: Aircall Workspace - Shortcuts Settings$$$$$$Aircall Workspace – Conversation Access for Transfers & Conferences$$$Issue: Users added to calls via transfer or conference could not see past conversation details.$$$Solution: Users can now view past conversation details even if not assigned to the number (future activity remains hidden).$$$Platform: Desktop / CTI.$$$$$$Aircall Workspace – Working Hours$$$Issue: Working hours were not persisting when switching to offline status; and time slots could not be fully deleted.$$$Solution: Working hours now save correctly and all time slots can be deleted as expected.$$$Platform: Desktop / CTI.$$$$$$Aircall Workspace – Missed Call Access for User Extensions$$$Issue: Users could not access missed calls to their extension if the Aircall number wasn’t assigned to them.$$$Solution: Users can now access missed calls tied to their extension regardless of number assignment.$$$Platform: Desktop / CTI.$$$Learn more: User Extensions in Aircall$$$$$$Aircall Workspace – Outbound Number Consistency$$$Issue: The outbound “from” number displayed incorrectly when switching conversations.$$$Solution: Outbound calls now consistently show the correct number.$$$Platform: Desktop / CTI.$$$$$$Coming Soon$$$Aircall Workspace – Apple Silicon App Notification$$$Apple Silicon users running the Intel app will see a banner prompting them to install the correct version to avoid performance issues.$$$Who it applies to: Apple Silicon desktop users.$$$Platform: Desktop / CTI.$$$$$$Aircall Workspace – Version Deprecation (<1.9.1)$$$Versions older than 1.9.1 will be deprecated to ensure stability; security; and consistent user experience. Affected users will receive an update prompt with a final deadline.$$$Who it applies to: All users on versions <1.9.1.$$$Platform: Desktop / CTI.

Release Notes - September 2025$$$09-05-2025$$$$$$New Features$$$Aircall Workspace – Guided Onboarding$$$A revamped Help & Feedback menu now includes the first tutorial; with an interactive walkthrough (“Set up your space!”) that helps users get started with setup; customization; and automation features.$$$Who it applies to: All users.$$$Platform: Desktop / CTI.$$$Learn more: Aircall Workspace - Help and Feedback$$$$$$Aircall Workspace – New Feature Highlights & Tips$$$In-app “What’s New” tips make it easier to discover recent features and fixes directly within the workspace.$$$Who it applies to: All users.$$$Platform: Desktop / CTI.$$$$$$Improvements$$$Aircall Workspace – General Updates$$$Minor improvements and updates have been made to enhance overall app stability and usability.$$$Who it applies to: All users.$$$Platform: Desktop / CTI.$$$$$$Fixed Bugs$$$Aircall Workspace – Keyboard Shortcuts$$$Issue: Some keyboard shortcut options were not working.$$$Solution: All shortcut options now function as intended.$$$Platform: Desktop / CTI.$$$Learn more: Aircall Workspace - Shortcuts Settings$$$$$$Aircall Workspace – Conversation Access for Transfers & Conferences$$$Issue: Users added to calls via transfer or conference could not see past conversation details.$$$Solution: Users can now view past conversation details even if not assigned to the number (future activity remains hidden).$$$Platform: Desktop / CTI.$$$$$$Aircall Workspace – Working Hours$$$Issue: Working hours were not persisting when switching to offline status; and time slots could not be fully deleted.$$$Solution: Working hours now save correctly and all time slots can be deleted as expected.$$$Platform: Desktop / CTI.$$$$$$Aircall Workspace – Missed Call Access for User Extensions$$$Issue: Users could not access missed calls to their extension if the Aircall number wasn’t assigned to them.$$$Solution: Users can now access missed calls tied to their extension regardless of number assignment.$$$Platform: Desktop / CTI.$$$Learn more: User Extensions in Aircall$$$$$$Aircall Workspace – Outbound Number Consistency$$$Issue: The outbound “from” number displayed incorrectly when switching conversations.$$$Solution: Outbound calls now consistently show the correct number.$$$Platform: Desktop / CTI.$$$$$$Coming Soon$$$Aircall Workspace – Apple Silicon App Notification$$$Apple Silicon users running the Intel app will see a banner prompting them to install the correct version to avoid performance issues.$$$Who it applies to: Apple Silicon desktop users.$$$Platform: Desktop / CTI.$$$$$$Aircall Workspace – Version Deprecation (<1.9.1)$$$Versions older than 1.9.1 will be deprecated to ensure stability; security; and consistent user experience. Affected users will receive an update prompt with a final deadline.$$$Who it applies to: All users on versions <1.9.1.$$$Platform: Desktop / CTI.

Release Notes - August 2025$$$New Features$$$Zoho CRM – WhatsApp text message logging$$$Customers with the WhatsApp channel enabled in Aircall can now log WhatsApp text messages directly in Zoho CRM.$$$Who it applies to: Users of the Zoho CRM integration.$$$Platform: Web app (Zoho CRM integration).$$$Learn more: How To Use Your Zoho CRM Integration$$$$$$AI Voice Agent – New webhook wvents$$$Three new webhook events are available to track virtual agent call lifecycle: VOICE_VIRTUAL_AGENT_STARTED; VOICE_VIRTUAL_AGENT_ENDED; and VOICE_VIRTUAL_AGENT_ESCALATED. These events enable better logging; custom workflows; and analytics for VA-handled calls.$$$Who it applies to: Developers; partners; and customers using the AI Voice Agent and webhooks$$$Platform: API / Webhooks$$$$$$Number Management – German Mobile Numbers Available in Self-Service$$$Admins can now purchase German mobile numbers via Self-Service. To comply with local regulations; KYC/RIS documentation is required and will be validated by Twilio. If a bundle is rejected or needs review; the bundle ID can be found under Admin Portal ? Number Details.$$$$$$Required documentation includes:$$$Company address$$$Company details and proof of business$$$Who it applies to: Admins purchasing German mobile numbers$$$Platform: Admin Portal (Web)$$$$$$Improvements$$$Pipedrive – Multiple phone number formats$$$The Pipedrive integration now supports multiple phone number formats (beyond E.164); enabling contact search even when numbers are saved in local or alternative formats.$$$Who it applies to: Users of the Pipedrive integration.$$$Platform: Web app (Pipedrive integration).$$$Learn more: Pipedrive – How Does the Pipedrive Integration Work? | Recent Updates to the Pipedrive Integration$$$$$$Mobile – Calling and notification Improvements$$$Enhancements to calling features and context on mobile.$$$$$$WhatsApp Voice Notes on mobile: Record and send WhatsApp voice notes directly from the app.$$$Transfer a call to a Team on iOS: Choose to transfer an active call to a specific teammate or an entire team (now on iOS; as on Android and Desktop).$$$LiveCall Time Zones on iOS: See the callee’s time zone for outbound calls when different from your own.$$$Action required: Android = 7.7.0; iOS = 8.8.0.$$$Who it applies to: Mobile app users$$$Platform: Mobile (iOS; Android)$$$$$$Fixed Bugs$$$Mobile – Delayed notifications priority$$$App notifications were sometimes treated as lower priority on phones; causing delays for missed call and incoming message alerts.$$$Solution: Notification priority handling has been updated to ensure timely delivery. (Available with Android = 7.7.0 and iOS = 8.8.0.)$$$Platform: Mobile (iOS; Android)

Refer: https://support.aircall.io/hc/en-gb/p/ai-support/sections/29441735269277$$$$$$The most recent release notes are available from July 2025; and the documentation doesnt include any information about planned releases for August 2025.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Fixes:$$$$$$Freeze on ringing: on Windows focus handling is now fixed to ensure that other apps do not freeze when the AW app is ringing.$$$Wrong assignment display: conversations incorrectly appeared as Assigned to you due to mismatch in legacy vs new assignment logic—now fixed for accuracy.$$$Display mismatch: consistency between missed calls counter and list values established.$$$Conversation not loading: conversations containing messages with unknown status caused conversations to fail—status now properly handled to ensure loading works.$$$Missing playback buttons: recording and voicemail fetch logic updated so recordings and transcriptions display correctly.$$$Coming soon:$$$$$$Improved onboarding: revamped Help & Feedback menu with the first tutorial available.$$$New feature highlights & tips: in-app tips and a What’s New section will improve discoverability of recent features and fixes.$$$Unified login across apps: we’re introducing a shared login experience across desktop; web; and mobile—making sign-in faster and more reliable.Aircall Workspace - User Profile Overview.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Fixes:$$$$$$Freeze on ringing: on Windows focus handling is now fixed to ensure that other apps do not freeze when the AW app is ringing.$$$Wrong assignment display: conversations incorrectly appeared as Assigned to you due to mismatch in legacy vs new assignment logic—now fixed for accuracy.$$$Display mismatch: consistency between missed calls counter and list values established.$$$Conversation not loading: conversations containing messages with unknown status caused conversations to fail—status now properly handled to ensure loading works.$$$Missing playback buttons: recording and voicemail fetch logic updated so recordings and transcriptions display correctly.$$$Coming soon:$$$$$$Improved onboarding: revamped Help & Feedback menu with the first tutorial available.$$$New feature highlights & tips: in-app tips and a What’s New section will improve discoverability of recent features and fixes.$$$Unified login across apps: we’re introducing a shared login experience across desktop; web; and mobile—making sign-in faster and more reliable.Aircall Workspace - User Profile Overview.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$VM transcript copy/paste: you can now copy voicemail transcripts directly from the Inbox list for easy reuse.$$$Faster conversation assignment: in the Inbox or Call Ended view; simply type a name; press Enter; and the first result is instantly assigned—no need to click or manually save.$$$Fixes:$$$$$$Cross-device action sync: actions like conversation closure from mobile now sync correctly with the desktop app.$$$Session sync across apps: unread counters now update properly when the same agent takes action from different apps (web/desktop).$$$Coming soon:$$$$$$Improved onboarding: new tutorials and a revamped Help & Feedback menu will better support onboarding.$$$New feature highlights & tips: in-app tips and a What’s New section will improve discoverability of recent features and fixes.$$$Unified login across apps: we’re introducing a shared login experience across desktop; web; and mobile—making sign-in faster and more reliable.Aircall Workspace - User Profile Overview.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$VM transcript copy/paste: you can now copy voicemail transcripts directly from the Inbox list for easy reuse.$$$Faster conversation assignment: in the Inbox or Call Ended view; simply type a name; press Enter; and the first result is instantly assigned—no need to click or manually save.$$$Fixes:$$$$$$Cross-device action sync: actions like conversation closure from mobile now sync correctly with the desktop app.$$$Session sync across apps: unread counters now update properly when the same agent takes action from different apps (web/desktop).$$$Coming soon:$$$$$$Improved onboarding: new tutorials and a revamped Help & Feedback menu will better support onboarding.$$$New feature highlights & tips: in-app tips and a What’s New section will improve discoverability of recent features and fixes.$$$Unified login across apps: we’re introducing a shared login experience across desktop; web; and mobile—making sign-in faster and more reliable.Aircall Workspace - User Profile Overview.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Messages view: lists messaging conversations by type (SMS/ MMS; WhatsApp); enabling a better user experience for messaging-heavy teams.$$$Keep app on top: enable this setting (Settings > Call setting > Keep app on top) to keep the Aircall app always visible above other windows—ideal for multitasking with tools like your CRM when your app is in reduced size.$$$Faster call tagging in call bubbles: you can now search for a tag; press Enter to select it; and it’s saved instantly—no need to click through the list or hit the save button.$$$Power Dialer improvement:$$$Agents can now re-queue a contact from the Power Dialer session directly from the call-ended view—ideal for unanswered calls or when a follow-up attempt is needed.$$$Agents can now pause Power Dialing sessions in the detached call window as well as in the call ended view.$$$Related conversations improvement:$$$Easier navigation between related conversations: when your customer has multiple numbers or interacts with several Aircall lines; you can now seamlessly switch between related conversations. Use the new “Back” button to return to the previous conversation without searching the list.$$$Improved traceability for related conversations: when interacting with the same customer across different lines; system logs now capture the switch (only if you change the line from the conversation thread). You’ll see “Continued on < - >” in the original thread and “Initiated from < - >” in the new one—each with a link for easy navigation.$$$Fixes:$$$$$$Insight card state retention: when manually reduced in smaller views; the Insight Card now retains its collapsed state across navigation.$$$Conversation header cleanup: for unknown contacts; the phone number now appears only once in the conversation header—no more duplicates.$$$Improved display of anonymous calls: anonymous calls now display correctly as “Anonymous”.$$$Missed call counter fix: mismatches between the missed call counter and inbox results are now resolved.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Messages view: lists messaging conversations by type (SMS/ MMS; WhatsApp); enabling a better user experience for messaging-heavy teams.$$$Keep app on top: enable this setting (Settings > Call setting > Keep app on top) to keep the Aircall app always visible above other windows—ideal for multitasking with tools like your CRM when your app is in reduced size.$$$Faster call tagging in call bubbles: you can now search for a tag; press Enter to select it; and it’s saved instantly—no need to click through the list or hit the save button.$$$Power Dialer improvement:$$$Agents can now re-queue a contact from the Power Dialer session directly from the call-ended view—ideal for unanswered calls or when a follow-up attempt is needed.$$$Agents can now pause Power Dialing sessions in the detached call window as well as in the call ended view.$$$Related conversations improvement:$$$Easier navigation between related conversations: when your customer has multiple numbers or interacts with several Aircall lines; you can now seamlessly switch between related conversations. Use the new “Back” button to return to the previous conversation without searching the list.$$$Improved traceability for related conversations: when interacting with the same customer across different lines; system logs now capture the switch (only if you change the line from the conversation thread). You’ll see “Continued on < - >” in the original thread and “Initiated from < - >” in the new one—each with a link for easy navigation.$$$Fixes:$$$$$$Insight card state retention: when manually reduced in smaller views; the Insight Card now retains its collapsed state across navigation.$$$Conversation header cleanup: for unknown contacts; the phone number now appears only once in the conversation header—no more duplicates.$$$Improved display of anonymous calls: anonymous calls now display correctly as “Anonymous”.$$$Missed call counter fix: mismatches between the missed call counter and inbox results are now resolved.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Status enhanced visibility & navigation improvements:$$$Full-screen view: enhanced “unavailable” status visibility with a one-click switch to “available.”$$$Reduced view: status remains accessible even without the sidebar; with simplified switching.$$$Status setting: agents can now go “unavailable” without choosing a sub-status—displayed as “Do Not Disturb” for others (to Teammates and in Dashboard).$$$Voicemail player & transcript: voicemails from missed calls can now be played and their transcripts viewed directly from the Inbox list; with no extra clicks—still accessible in conversation details.$$$Fixes:$$$$$$Conversation unread indicator issue: unread indicator is now cleared for all teammates on shared lines when a callback is made—just like it already works when replying to a message or closing the conversation.$$$AW CTI – event not triggered: “user.closed” event now correctly fires when a user becomes unavailable; enabling CTI to trigger custom actions.$$$Access to transferred conversation issue: conversation details are now correctly shown during and after the call; even when the receiving user isnt assigned to the original line.$$$Minor UI consistency fixes.

What’s new?$$$$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$$$$Key Features:$$$$$$Status enhanced visibility & navigation improvements:$$$Full-screen view: enhanced “unavailable” status visibility with a one-click switch to “available.”$$$Reduced view: status remains accessible even without the sidebar; with simplified switching.$$$Status setting: agents can now go “unavailable” without choosing a sub-status—displayed as “Do Not Disturb” for others (to Teammates and in Dashboard).$$$Voicemail player & transcript: voicemails from missed calls can now be played and their transcripts viewed directly from the Inbox list; with no extra clicks—still accessible in conversation details.$$$Fixes:$$$$$$Conversation unread indicator issue: unread indicator is now cleared for all teammates on shared lines when a callback is made—just like it already works when replying to a message or closing the conversation.$$$AW CTI – event not triggered: “user.closed” event now correctly fires when a user becomes unavailable; enabling CTI to trigger custom actions.$$$Access to transferred conversation issue: conversation details are now correctly shown during and after the call; even when the receiving user isnt assigned to the original line.$$$Minor UI consistency fixes.

What’s new?$$$Minor improvements; updates; and fixes are now live in Aircall Workspace$$$Key Features:$$$Inbox items: timestamp (date and time) of the last interaction is now available; instead of just the date previously.$$$Transfer to team: when transfer is initiated along with team availability status the number of available teammates is displayed for easier handoff.$$$Customization onboarding tips: to facilitate onboarding; quick tips now guide users through key settings:$$$Customize Inbox- add/remove categories across views.$$$Category definitions- help to understand what each category shows.$$$Auto-close conversations- activate automatic closing after calls (if no mandatory tagging).$$$Fixes:$$$Inconsistent display: bulk open/close actions now show correct results instantly - no refresh needed thanks to improved cache handling.$$$SMS sending issue: text input issue is now resolved - users can start new conversations without blockers when only one SMS/MMS-capable number is available.$$$Calls disappearing issue: calls are now displayed consistently thanks to improved handling of anonymous calls.

Release notes are not updated.$$$Refer -https://support.aircall.io/hc/en-gb/p/ai-support/articles/27076396753565

What’s new?$$$$$$The new version of Aircall Everywhere SDK V2 built on Aircall Workspace App has been released.$$$$$$The new version of the SDK can be used by customers and partners to embed Aircall Workspace as a CTI and migrate from Aircall Phone CTI.$$$$$$Key Fe

Release notes are not updated.$$$Refer - https://support.aircall.io/hc/en-gb/p/ai-support/articles/24849428409373

Release notes are not updated.$$$Refer - https://support.aircall.io/hc/en-gb/p/ai-support/articles/24849428409373

Vendor not yet updated$$$https://support.aircall.io/hc/en-gb/p/ai-support/sections/16408014759069

Vendor not yet updated$$$https://support.aircall.io/hc/en-gb/sections/16408014759069-Release-Notes-2024