November 3; 2025$$$UNIVERGE BLUE® CONNECT Desktop; Web and Teams Embedded App update$$$Version: desktop 2.25.87; web 2.25.92; embedded app 2.25.112 R.572e677fe35$$$Announcement$$$New feature$$$The AI Call Recap feature introduces automatic post-call summaries for recorded calls; available for both personal and Hunt Group recordings.$$$Personal Recordings in UNIVERGE BLUE® CONNECT Apps$$$Users can:$$$View and access their personal call recordings directly in the Call History tab in UNIVERGE BLUE® CONNECT Desktop and Web; as well as in the Teams Embedded app.$$$Listen to recordings within the app or download them to their device.$$$Access AI-generated recaps that include:$$$Summary: a concise overview of the conversation$$$Transcription: a full-text record of the call$$$Sentiment Analysis: a classification of the tone (positive; neutral; or negative)$$$Topics: key subjects identified; with sentiment by topic$$$In UNIVERGE BLUE® CONNECT Desktop; users must restart the app to gain access to the feature.$$$Hunt Group Recordings in the Archiving Portal$$$Recordings made by Hunt Groups are not visible in UNIVERGE BLUE® CONNECT apps. These recordings; along with their AI recaps; can be accessed by administrators and managers in the Archiving portal.$$$Note: During the Open Beta; AI Call Recaps may take up to two hours to appear after a call is completed. At General Availability (GA); expected in December 2025; recaps will be generated and visible within minutes after the call ends.$$$For more information: How to set up Call Recording and AI Call Recap https://support.univerge.blue/app/articles/detail/a_id/32522/

UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.25.49; web 2.25.68$$$Bug fix$$$Bug fixes and performance improvements.

UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.25.49; web 2.25.68$$$Bug fix$$$Bug fixes and performance improvements.

UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.25.49; web 2.25.68$$$Bug fix$$$Bug fixes and performance improvements.

September 8; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.24.30; web 2.24.31$$$Bug fix$$$Bug fixes and performance improvements.

September 8; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.24.30; web 2.24.31$$$Bug fix$$$Bug fixes and performance improvements.

September 8; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.24.30; web 2.24.31$$$Bug fix$$$Bug fixes and performance improvements.

August 26; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.23.59; web 2.23.35$$$Improvement$$$The latest version includes:$$$Support for busy tone handling: when a call reaches a busy endpoint; the caller now hears a busy tone; and the call bar correctly reflects the busy state.$$$3-way calling support in the UNIVERGE BLUE® CONNECT web application. To use this feature; microphone and notification permissions must be granted in the browser. More information is available here.$$$Call Quality Indicator: The new call quality indicator allows users to monitor call quality in real time; displaying metrics such as MOS; jitter; round-trip time; and packet loss for UC calls. This feature aids in diagnosing call quality issues effectively. $$$CRM Popup Improvements: Enhancements to the CRM popup integration provide more flexibility and accuracy in searching for caller information in third-party CRMs. Users can now select the phone number format for CRM searches; improving the likelihood of finding the correct contact. Additionally; users can configure the CRM page to open automatically upon receiving a call or only when answering.

August 26; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.23.59; web 2.23.35$$$Improvement$$$The latest version includes:$$$Support for busy tone handling: when a call reaches a busy endpoint; the caller now hears a busy tone; and the call bar correctly reflects the busy state.$$$3-way calling support in the UNIVERGE BLUE® CONNECT web application. To use this feature; microphone and notification permissions must be granted in the browser. More information is available here.$$$Call Quality Indicator: The new call quality indicator allows users to monitor call quality in real time; displaying metrics such as MOS; jitter; round-trip time; and packet loss for UC calls. This feature aids in diagnosing call quality issues effectively. $$$CRM Popup Improvements: Enhancements to the CRM popup integration provide more flexibility and accuracy in searching for caller information in third-party CRMs. Users can now select the phone number format for CRM searches; improving the likelihood of finding the correct contact. Additionally; users can configure the CRM page to open automatically upon receiving a call or only when answering.

July 14; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.21.50; web 2.21.44$$$Improvement$$$In this release; the following update is available:$$$Edge browser support$$$UNIVERGE BLUE® CONNECT Web now officially supports Microsoft Edge for core UC functionality. Contact Center features in Edge may still have limitations.

July 14; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.21.50; web 2.21.44$$$Improvement$$$In this release; the following update is available:$$$Edge browser support$$$UNIVERGE BLUE® CONNECT Web now officially supports Microsoft Edge for core UC functionality. Contact Center features in Edge may still have limitations.

June 2; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.20.09; web 2.20.2$$$Bug fix$$$Bug fixes and performance improvements.

June 2; 2025$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.20.09; web 2.20.2$$$Bug fix$$$Bug fixes and performance improvements.

April 17; 2025$$$UNIVERGE BLUE® CONNECT DT and Web update$$$Version: desktop 2.19.60; web 2.19.61$$$New feature$$$Automatically Start UC Call from tel: Links$$$When users click a tel: link; a UC call is now automatically initiated; removing the need to manually press Call. Previously; the number was only pre-filled into the Receptionist.$$$$$$Who is impacted:?All UC-only and UC+CC users with supported clients.

UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.18.2; web 2.18.73$$$Improvement$$$Automatic UC Call Initiation from Tel: Links$$$Users clicking on a tel: link will now have a UC call start automatically; eliminating the need for manual initiation. Previously; the phone number was only pre-filled in the Receptionist; requiring the User to manually start the call.$$$This feature is available by request. Please contact Customer support to enable it.

UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.17.128; web 2.17.131$$$Improvement$$$Bug fix$$$Bug fixes and performance improvements.

UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.16.456; web 2.16.451$$$New feature$$$Secondary Ringer Call Notification$$$Set up the call notification device in the Audio settings. Now; an additional audio device will ring when you receive an incoming call. For more information see Audio Settings FAQ

November 14; 2024$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.16.339; web 2.16.338$$$Bug fix$$$Improvement$$$Bug fixes and performance improvements

October 28; 2024$$$UNIVERGE BLUE® CONNECT Desktop and Web update$$$Version: desktop 2.16.306; web 2.16.313$$$New feature$$$Bug fix$$$Remember Last Used CallerID$$$Users dialing out from the UNIVERGE BLUE® ENGAGE component of UNIVERGE BLUE® CONNECT application have a default Caller ID and the chance to select a different Caller ID. As of this release; the UNIVERGE BLUE® ENGAGE application will remember the last used Caller ID and apply that to the following call rather than revert back to the default Caller ID.