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Genesys Inc
Patches for GenesysCloud x86
Windows
23 patches available
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management
GenesysCloud x86 Version 2.43.829.0
Release Date
7/7/2025
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.43.829 – July 7; 2025$$$Updated to Chromium 137.0.7151.69$$$Updated to .NET 4.8$$$Fixed a crash when switching between desktop and tablet mode.$$$Fixed an issue with authentication involving popup windows.$$$Fixed an alignment issue when switching to full-screen mode in a Genesys Cloud video call.$$$Fixed an issue with the installer not overwriting some files causing a white screen issue on launch.
GenesysCloud x86 Version 2.43.825.0
Release Date
6/23/2025
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.43.825 – June 23; 2025$$$Updated to Chromium 137.0.7151.69$$$Updated to .NET 4.8$$$Fixed a crash when switching between desktop and tablet mode$$$Fixed an issue with authentication involving popup windows$$$Fixed an alignment issue when switching to full-screen mode in a Genesys Cloud video call
GenesysCloud x86 Version 2.43.825.0
Release Date
6/23/2025
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.43.825 – June 23; 2025$$$Updated to Chromium 137.0.7151.69$$$Updated to .NET 4.8$$$Fixed a crash when switching between desktop and tablet mode$$$Fixed an issue with authentication involving popup windows$$$Fixed an alignment issue when switching to full-screen mode in a Genesys Cloud video call
GenesysCloud x86 Version 2.43.825.0
Release Date
6/23/2025
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.43.825 – June 23; 2025$$$Updated to Chromium 137.0.7151.69$$$Updated to .NET 4.8$$$Fixed a crash when switching between desktop and tablet mode$$$Fixed an issue with authentication involving popup windows$$$Fixed an alignment issue when switching to full-screen mode in a Genesys Cloud video call
GenesysCloud x86 Version 2.42.822.0
Release Date
5/26/2025
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.42.822 – May 26; 2025 New$$$Updated to Chromium 135.0.7049.52$$$Fix for simultaneously downloading multiple; identically named files; so those file names will be made unique$$$Updated WinSparkle updater
GenesysCloud x86 Version 2.42.822.0
Release Date
5/26/2025
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.42.822 – May 26; 2025 New$$$Updated to Chromium 135.0.7049.52$$$Fix for simultaneously downloading multiple; identically named files; so those file names will be made unique$$$Updated WinSparkle updater
GenesysCloud x86 Version 2.41.817.0
Release Date
4/7/2025
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.41.817 – April 7; 2025 New$$$Updated to Chromium 133.0.6943.142$$$Updated copyright dates
GenesysCloud x86 Version 2.40.811.0
Release Date
11/21/2024
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.40.811 – November 21; 2024$$$Based on Chromium 127.0.6533.120
GenesysCloud x86 Version 2.39.800.0
Release Date
11/1/2024
Bug Fix?
Yes
Minor Release?
No
Patch Notes

Version 2.39.800 – November 1; 2024$$$Fixes crash when running on Windows 11 24H2
GenesysCloud x86 Version 2.39.799.0
Release Date
10/21/2024
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.39.799 – October 21; 2024 New$$$Updated to Chromium 129.0.6668.71$$$Fixed a crash when cancelling the screen share window selection dialog.$$$Enable popups to open to allow screenpop actions to work as expected.$$$Added the ability to disable automatic updates by using a local machine registry key.$$$Fixed the ability to download multiple email attachments.
GenesysCloud x86 Version 2.38.792.0
Release Date
9/16/2024
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.38.792 – September 16; 2024 New$$$Updated to Chromium 128.0.6613.114$$$Note: Due to required Chromium changes; you must log in to Genesys Cloud again when launched the first time.
GenesysCloud x86 Version 2.37.781.0
Release Date
7/8/2024
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.37.781 – July 8; 2024 New$$$Updated to Chromium 126.0.6478.127$$$Dev tools can now be opened from popup windows with a contextual menu to assist in triaging issues in popup windows$$$Fixed an issue where popup windows that crashed caused the main window to be refreshed$$$Fixed an issue when downloading screen recordings with multiple files
GenesysCloud x86 Version 2.36.777.0
Release Date
6/17/2024
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.36.777 – June 17; 2024 New$$$Updated to Chromium 125$$$Fixed broken translations for Ukrainian and Thai in certain places $$$Fixed downloading of screen recordings
GenesysCloud x86 Version 2.35.773.0
Release Date
5/13/2024
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.35.773 – May 13; 2024 New$$$Updated to Chromium 124$$$Fixed broken translations for Ukrainian and Thai in certain places.
GenesysCloud x86 Version 2.34.771.0
Release Date
4/8/2024
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.34.771 – April 8; 2024 $$$$$$Updated to Chromium 123$$$$$$Added Ukrainian language support
GenesysCloud x86 Version 2.33.762.0
Release Date
3/11/2024
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.33.762 – March 11; 2024 New$$$Updated to Chromium 122$$$To increase the security of downloaded files; the downloads window now reveals the downloaded file in File Explorer when double-clicked; rather than directly opening the file.$$$$$$Shift-clicking on links will open in the external browser instead of in the application.
GenesysCloud x86 Version 2.32.759.0
Release Date
2/14/2024
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.32.759 – February 14; 2024 New$$$Updated to Chromium 121
GenesysCloud x86 Version 2.31.752.0
Release Date
1/3/2024
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.31.752 – January 3; 2024 New$$$Updated to Chromium 120
GenesysCloud x86 Version 2.30.751.0
Release Date
11/29/2023
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.30.751 – November 29; 2023 New$$$Updated to Chromium 119
GenesysCloud x86 Version 2.26.742.0
Release Date
8/16/2023
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.26.742 – August 16; 2023 New$$$Updated to Chromium 115
GenesysCloud x86 Version 2.25.740.0
Release Date
7/19/2023
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.25.740 – July 19; 2023 New$$$Updated to Chromium 114
GenesysCloud x86 Version 2.24.738.0
Release Date
6/21/2023
Bug Fix?
No
Minor Release?
Yes
Patch Notes

Version 2.24.738 – June 21; 2023 New$$$Updated copyright dates in about box.$$$Updated to Chromium 113.
GenesysCloud x86 Version 2.22.723.0
Release Date
5/3/2023
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.22.723 – May 3; 2023$$$Updated to Chromium 111
GenesysCloud x86 Version 2.21.721.0
Release Date
4/5/2023
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Updated to Chromium 110$$$Windows 8/8.1 and related versions of Windows are no longer supported in this release. See the full deprecation notice for details of Windows 8/8.1 support.
GenesysCloud x86 Version 2.19.704.0
Release Date
1/18/2023
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Updated to Chromium 108.$$$Addressed an issue in Chromium that caused high CPU usage in some screen recording scenarios.$$$Re-enabled a feature that was disabled due to a bug in Chromium involving CORS. The bug in Chromium is fixed.$$$The FedRamp environment no longer shows a Return to Genesys Cloud button.
GenesysCloud x86 Version 2.18.699.0
Release Date
12/21/2022
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Version 2.18.699 – December 21; 2022$$$$$$Important: Customers using Plantronics headset integration through Plantronics Hub must update to version 3.25.0 of the Plantronics Hub software.$$$$$$Updated to Chromium 107.$$$Added Portuguese language support.
GenesysCloud x86 Version 2.17.680.0
Release Date
8/10/2022
Bug Fix?
Yes
Minor Release?
Yes
Patch Notes

Added Arabic language support.$$$Added Hebrew language support.$$$Resolved focus change issue that occurred when users apply touch events to a non-touch device.$$$Updated to Chromium 103.
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