Whats new in this release?$$$Version 8.23 published on 05/22/25.$$$The key features in 8x8 Work for Desktop v8.23 are:$$$Voice; Messaging; and Core$$$Video Elevation Improvement $$$An indicator has been introduced in the ‘To’ field indicating the required phone number format.$$$Phone numbers must be entered in international format (e.g.; +14155552671) to ensure successful message delivery.$$$Admins can configure ‘Do not Disturb’ status$$$The user ability to set the status and the calendar-driven presence to DND is now configurable by administrators in both the Admin Console and 8x8work-config.json. This update introduces several enhancements to improve user presence control and system behavior consistency.$$$Configurable DND Option: The visibility of the DND status option on the Profile Page can be enabled or disabled by administrators.$$$Calendar-Driven Presence Control: The behavior of the Set my status to Do not disturb option is also governed by admin configuration.$$$If the admin disables the respective settings; the DND and calendar-driven options will be removed from the user interface (Profile Page or taskbar).$$$Various enhancements & fixes$$$AI Writing Tools are now accessible while editing messages; allowing you to effortlessly refine your replies with enhanced message-improvement options. This capability is controlled by the IT administrator and needs to be intentionally enabled in Admin Console > Work apps settings > Allow AI in chat.$$$Chat Summaries now deliver responses in your language for a more personalized experience. This capability is controlled by the IT administrator and needs to be intentionally enabled in Admin Console > Work apps settings > Allow AI in chat.$$$Improved accessibility for screen readers in areas like Messaging and General.

Whats new in this release?$$$Version 8.22 published on 04/23/25.$$$The key features in 8x8 Work for Desktop v8.22 are:$$$Voice; Messaging; and Core$$$Fresh new look!$$$The new brand identity refreshes the desktop and web applications; bringing a modern and vibrant experience that reflects the companys commitment to innovation and a customer-centric approach.$$$Updated Colors – A fresh colour palette.$$$Updated Illustrations - A dynamic visual language. $$$New logo and application icon – A redesigned logo that reflects the brand’s evolution.$$$The contrast and colour of the chat bubbles have been adjusted to enhance readability for people with visual impairments or those in low-visibility environments.$$$The same great features come with a brand-new aesthetic.$$$Various enhancements & fixes$$$Improved accessibility for screen readers in areas like Messaging and General.

Whats new in this release?$$$Version 8.21 published on 04/01/25. The key features in 8x8 Work for Desktop v8.21 are:$$$The key features in 8x8 Work for Desktop v8.21 are:$$$Voice; Messaging; and Core$$$Various enhancements & fixes$$$Improved accessibility for screen readers in areas like Messaging and General.$$$Enhanced profile picture uploads by preventing images over 10MB from being uploaded.

Whats new in the 8x8 Work for Desktop/Web 8.20 release?$$$In this release; we introduced the following enhancements:$$$$$$Ability to summarize chat messages$$$Ability to create group MMS messaging$$$Other enhancements

Whats new in the 8x8 Work for Desktop/Web 8.19 release?$$$In this release; we introduced the following enhancements:$$$$$$Improved accessibility for screen readers in areas like Call Control and General.$$$Various bug fixes.

Whats new in this release?$$$Version 8.18 published on 11/13/24. The key features in 8x8 Work for Desktop v8.18 are:$$$The key features in 8x8 Work for Desktop v8.18 are:$$$Voice; Messaging; and Core$$$Azure Virtual Desktop optimization (Beta)$$$A new optimization feature is now available in 8x8 Work for Web and Desktop in Beta. If you are interested in participating in our Beta program; please email workapps-team@8x8.com.$$$Admins can control the caller info pop-up Caller Number format setting$$$From Admin Console > Work App Settings; admin can now control the caller number format setting. The option set from Work Admin is reflected at the customer level.$$$Various enhancements & fixes$$$Improved accessibility for screen readers in areas like Messaging; and General.$$$Various bug fixes.$$$For more details on the latest features; see the user guide.

Version 8.17 published on 10/08/24. The key features in 8x8 Work for Desktop v8.17 are:$$$Voice; Messaging; and Core$$$8x8 Engage Account Workspace - Salesforce deep integration (Beta)$$$You can seamlessly import Salesforce Contacts and select Salesforce List Views on Accounts that are important in your workflow.$$$Interactions with the engaged contacts are automatically logged in Salesforce.$$$Easily link team rooms to your accounts; to get communication and collaboration around your accounts; all in one place.$$$To enable Account Workspace; go to Settings > Sales & Account Workspace; toggle it on and follow the activation steps.$$$This can be disabled any time; from Settings with the same toggle.$$$Azure Virtual Desktop optimization (Beta)$$$A new optimization feature is now available in 8x8 Work for Web and Desktop in Beta. If you are interested in participating in our Beta program; please email workapps-team@8x8.com.$$$New call queues analytics (Beta)$$$New Call Queues API in Analytics for 8x8 Work for Desktop and Web is available in Beta. To enroll in our beta program for this new Public API click here. Please contact customer.labs@8x8.com with any questions or feebdack.$$$Video Elevation (Beta)

Whats new in this release?$$$Version 8.16 published on 9/04/24. The key features in 8x8 Work for Desktop v8.16 are:$$$Voice; Messaging; and Core$$$8x8 Engage Account Workspace - Salesforce deep integration (Beta)$$$You can seamlessly import Salesforce Contacts and select Salesforce List Views on Accounts that are important in your workflow.$$$Interactions with the engaged contacts are automatically logged in Salesforce.$$$Easily link team rooms to your accounts; to get communication and collaboration around your accounts; all in one place.$$$To enable Account Workspace; go to Settings > Sales & Account Workspace; toggle it on and follow the activation steps.$$$This can be disabled any time; from Settings with the same toggle.$$$Azure Virtual Desktop optimization (Beta)$$$A new optimization feature is now available in 8x8 Work for Web and Desktop in Beta. If you are interested in participating in our Beta program; please email workapps-team@8x8.com.$$$New call queues analytics (Beta)$$$New Call Queues API in Analytics for 8x8 Work for Desktop and Web is available in Beta. To enroll in our beta program for this new Public API click here. Please contact customer.labs@8x8.com with any questions or feebdack.$$$Video Elevation (Beta)$$$Parallel to your existing call; you can invite the external call party to a one-way video-only stream from them to you; by sending a video link via SMS; and get to see what your caller sees; aka show me the problem scenario.$$$During calls; there will be a Video invite button in your active call controls which starts the invite.$$$Enhanced app title bar$$$The app title bar now dynamically displays the name of each navigation area whenever product areas are switched; ensuring accessibility compliance.$$$Enhanced keypad capability$$$Users can now paste numbers into the keypad during an active call. This enhancement allows for quicker navigation through IVR menus.$$$Park for collegues in your PBX$$$In multi-PBX (Private Branch Exchange) setups; you can only park calls to a collegue from your own PBX directory.$$$Various enhancements & fixes$$$Improved accessibility for screen readers in areas like Calls; Call controls; and General.$$$You can now expedite the refresh of the entire contact directory with the new refresh button displayed in the Company Contacts section.

Whats new in this release?$$$Version 8.15 published on 8/01/24. The key features in 8x8 Work for Desktop v8.15 are:$$$Voice; Messaging; and Core$$$Azure Virtual Desktop optimization (Beta)$$$A new optimization feature is now available in 8x8 Work for Web in Beta. If you are interested in participating in our Beta program; please email workapps-team@8x8.com.$$$Enhanced keyboard navigation experience$$$These updates are designed to improve keyboard navigation and workflow efficiency.$$$A new Switch between Work and the Call Control Window shortcut has been added to Keyboard Shortcuts. Press this shortcut combination to switch focus between the applications main window and the Always On Top (AOT) window.$$$A new Back button has been added in the AOT window. Press the Back button to switch the focus to the application.$$$Various enhancements & fixes$$$Improved accessibility for screen readers in areas like Calls; Call controls; and General.$$$Various bug fixes

Whats new in this release?$$$Version 8.14 published on 7/08/24. The key features in 8x8 Work for Desktop v 8.14 are:$$$Voice; Messaging; and Core$$$Enhanced Extension number formatting$$$Extension numbers are displayed unformatted while typed into the dial pad; allowing uninterrupted and precise input.$$$Unsafe Protocol Warning$$$A warning is now displayed when an unsafe protocol is used for the caller info pop.-up.$$$Safe protocols start with https:// or mailto.$$$Various enhancements & fixes$$$Improved accessibility for screen readers in areas like Calls; Call controls; and Contacts always displays on top.$$$Improved active call UI and call history to eliminate ambiguous name resolve handling$$$For more details on the latest features; see the user guide.

Version 8.13 published on 5/28/24. The key features in 8x8 Work for Desktop v 8.13 are:$$$$$$Voice; Messaging; and Core$$$Citrix SDK 3.1 integration update$$$$$$A secondary calling device; from the thin client; is available to set in Settings > Audio & Video when the Citrix optimization is activated. $$$Users can select a specific speaker to play the calling sounds and incoming ringtones. The speaker device may differ from the microphone device.$$$Accessibility enhancements in the app$$$$$$Improved accessibility for screen readers in areas like calls and call control always displayed on top. They now be reached via the keyboard and are easy to read by screen reader.$$$Various enhancements & fixes$$$$$$The upload and download sounds are now disabled if the user is on an active call or meeting.$$$Fixed ‘first name field is populated with the phone number when you add a new personal contact from call logs’.$$$Fixed ‘inbound calls get declined with Poly BT600 headset’.

Version 8.12 published on 4/25/24.$$$$$$System Requirements $$$Operating System $$$Windows 10 and newer$$$MacOS 10.15 Catalina and newer$$$Hardware Requirements $$$1.6 gigahertz (GHz) or faster 64-bit (x64) processor; 32-bit (x86) not recommended$$$4 gigabytes (GB) RAM (64-bit) recommended; minimum 2 GB RAM$$$20 GB of available hard-disk space (64-bit)$$$Bandwidth $$$Minimum 1.5 Mbps down/up or better (broadband wired or wireless)$$$For HD video meetings minimum 2 Mbps$$$For a complete list of requirements; refer to the Technical Requirements.$$$$$$Whats new in this release?$$$The key features in Work for Desktop v 8.12 are:$$$$$$Voice; Messaging; and Core$$$New option to delete an old voicemail greeting recording$$$$$$If you want to change the current voicemail greeting recording and delete the old one you can do that by going to Settings > Voicemail; hover over the greeting recordings under Current and click on the bin icon to permanently delete it.$$$$$$Accessibility enhancements in the app$$$$$$The profile menu; search; call control and general lists areas are now accessible; and can be reached via the keyboard and are easy to read by screen reader.$$$$$$Various enhancements & fixes$$$$$$Ability to control startup sound - The user can now toggle on/off the App startup sound from Settings > Notifications > Advanced settings or the admin can do it from Admin Console > Work Apps Settings. $$$$$$Ringback tone based on called party country - The app now supports the country specific ringback tone based on the dialed destination number.$$$$$$For more details on the latest features; see the user guide.

Whats new in this release?$$$The key features in Work for Desktop v 8.10 are:$$$$$$Voice; Messaging; and Core$$$New option to delete an old voicemail greeting recording$$$$$$If you want to change the current voicemail greeting recording and delete the old one you can do that by going to Settings > Voicemail; hover over the greeting recordings under Current and click on the bin icon to permanently delete it.$$$$$$Accessibility enhancements in the app$$$$$$The profile menu; search; call control and general lists areas are now accessible; and can be reached via the keyboard and are easy to read by screen reader.$$$$$$Various enhancements & fixes$$$$$$Ability to control startup sound - The user can now toggle on/off the App startup sound from Settings > Notifications > Advanced settings or the admin can do it from Admin Console > Work Apps Settings. $$$$$$Ringback tone based on called party country - The app now supports the country specific ringback tone based on the dialed destination number.$$$$$$For more details on the latest features; see the user guide.

Whats new in this release?$$$The key features in Work for Desktop v 8.9 are:$$$$$$Voice; Messaging; and Core$$$New option to delete an old voicemail greeting recording$$$$$$If you want to change the current voicemail greeting recording and delete the old one you can do that by going to Settings > Voicemail; hover over the greeting recordings under Current and click on the bin icon to permanently delete it.$$$$$$Accessibility enhancements in the app$$$$$$The profile menu; search; call control and general lists areas are now accessible; and can be reached via the keyboard and are easy to read by screen reader.$$$$$$Various enhancements & fixes$$$$$$Ability to control startup sound - The user can now toggle on/off the App startup sound from Settings > Notifications > Advanced settings or the admin can do it from Admin Console > Work Apps Settings. $$$$$$Ringback tone based on called party country - The app now supports the country specific ringback tone based on the dialed destination number.

Version 8.8 published on 12/11/23.$$$$$$Whats new in this release?$$$The key features in Work for Desktop v 8.8 are:$$$$$$Voice; Messaging; and Core$$$Success center$$$$$$Enhanced Help icon in the bottom of the navigation bar now offers easier access to features and helps you to successfully navigate the app.$$$Here you can review relevant training courses & videos; see whats new at any time; open a support case or suggest improvements by giving feedback on the app capabilities.$$$Enhanced call logs$$$$$$When you need more information on a call; hover over the call entry in the Calls tab to see the call log. $$$Details such as phone number; type of call; date; start time and duration of the specific call are displayed as a tooltip and they can be selected and copy-pasted for tracking purposes.$$$Various enhancements & fixes$$$$$$Accessibility improvements for Screen Readers in the Call tab area.$$$Updated unlocalized app areas (Sign-in; Chat; Audio & Video device selection; etc.)$$$Dark mode enhancements for creating 1:1 messages; rooms or text messages.$$$For more details on the latest features; please view the user guide.

Version 8.7 published on 10/18/23.$$$The key features in Work for Desktop v 8.7 are:$$$$$$Voice; Messaging; and Core$$$Settings General tab$$$$$$The new Settings > General tab reorganizes the general application settings.$$$$$$Settings for starting the app on desktop login; keeping it always on top; selecting the Light or Dark Theme and more are now moved under General.$$$$$$New option to disable the video hardware acceleration$$$$$$If your audience complains about the legibility of shared content in a video meeting you can toggle on Disable GPU hardware acceleration from Settings > General > Disable GPU hardware acceleration to improve it. $$$$$$For certain combinations of video boards and operating systems disabling hardware acceleration improves content sharing legibility. $$$$$$Various enhancements & fixes$$$$$$Call using computer in the navigation bar displays a loading indicator while the app detects the available audio devices instead of the exclamation mark to avoid confusion with a real device issue. $$$Now you can also use tel: link in addition to the standard tel:// protocol pattern to initiate a call with a certain contact. $$$Email addresses for Ring Groups and Call Queues are not shown in the contact card anymore.$$$no audio devices loaded in specific configurations is fixed$$$The blurry fax preview is now fixed and the resolution is enhanced.

Version 8.5 published on 08/28/23.$$$The key features in Work for Desktop v 8.5 are:$$$$$$Voice; Messaging; and Core$$$Enhancement of call logs for Ring Groups$$$$$$Call logs for Ring Groups will now follow the Ring Group Caller ID settings from Admin Console just like shown in the incoming call popup.$$$Directory enhancement for UC/CC users$$$$$$Combo users (having both a UC and a CC license) are showing now as one directory entry; by listing both extensions in the same contact card.$$$Sales Workspace - Open Beta updates$$$$$$Calendar updates enhancement after Sales Workspace is disabled and enabled.$$$Improved the way Salesforce opportunities are refreshed.$$$WebDialer 2.3 using Work Web$$$$$$Enhanced triggering the call in the existing Work Web instance.$$$Various enhancements & fixes$$$$$$Auto Attendants; Ring Groups and Call Queues have now dedicated avatar icons; instead of showing the profile picture of the administrator that created the service.$$$For SMS numbers blocked by admins hovering the Blocked icon/dropdown item shows You cannot unblock numbers blocked by your administrator.$$$Handling Google Chrome silencing a background tab that didnt played sound before to avoid missed calls if the web app tab is minimized or hidden.

The key features in Work for Desktop v 8.5 are:$$$$$$Voice; Messaging; and Core$$$Enhancement of call logs for Ring Groups$$$$$$Call logs for Ring Groups will now follow the Ring Group Caller ID settings from Admin Console just like shown in the incoming call popup.$$$Directory enhancement for UC/CC users$$$$$$Combo users (having both a UC and a CC license) are showing now as one directory entry; by listing both extensions in the same contact card.$$$Sales Workspace - Open Beta updates$$$$$$Calendar updates enhancement after Sales Workspace is disabled and enabled.$$$Improved the way Salesforce opportunities are refreshed.$$$WebDialer 2.3 using Work Web$$$$$$Enhanced triggering the call in the existing Work Web instance.$$$Various enhancements & fixes$$$$$$Auto Attendants; Ring Groups and Call Queues have now dedicated avatar icons; instead of showing the profile picture of the administrator that created the service.$$$For SMS numbers blocked by admins hovering the Blocked icon/dropdown item shows You cannot unblock numbers blocked by your administrator.$$$Handling Google Chrome silencing a background tab that didnt played sound before to avoid missed calls if the web app tab is minimized or hidden.

Not Updated by Vendor $$$$$$Refer the below link for details$$$https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop#Whats_new_in_this_release.3F$$$$$$$$$Whats new in this release?$$$$$$The key features in Work for Desktop v 8.4 are:$$$Voice; Messaging; and Core$$$$$$Enhancement of call logs for Ring Groups$$$$$$ Call logs for Ring Groups will now follow the Ring Group Caller ID settings from Admin Console just like shown in the incoming call popup.$$$$$$Directory enhancement for UC/CC users$$$$$$ Combo users (having both a UC and a CC license) are showing now as one directory entry; by listing both extensions in the same contact card.$$$$$$Sales Workspace - Open Beta updates$$$$$$ Calendar updates enhancement after Sales Workspace is disabled and enabled.$$$ Improved the way Salesforce opportunities are refreshed.$$$$$$WebDialer 2.3 using Work Web$$$$$$ Enhanced triggering the call in the existing Work Web instance.$$$$$$Various enhancements & fixes$$$$$$ Auto Attendants; Ring Groups and Call Queues have now dedicated avatar icons; instead of showing the profile picture of the administrator that created the service.$$$ For SMS numbers blocked by admins hovering the Blocked icon/dropdown item shows You cannot unblock numbers blocked by your administrator.$$$ Handling Google Chrome silencing a background tab that didnt played sound before to avoid missed calls if the web app tab is minimized or hidden.$$$$$$

Not Updated by Vendor $$$$$$Refer the below link for details$$$https://support.8x8.com/business-phone/voice/work-desktop/download-8x8-work-for-desktop#Whats_new_in_this_release.3F$$$$$$$$$Whats new in this release?$$$The key features in Work for Desktop v 8.3 are:$$$$$$Voice; Messaging; and Core $$$Click to call tel:// links using Work Web$$$Caller info popup is now triggered also by calls coming from Ring Groups or Call Queues$$$Warm transfer can now be performed for directory contacts also when using a desk phone$$$When the audio devices are not detected; selecting other call-using devices; e.g. Deskphone; must be done manually.$$$Enhanced the error message when attempting to send a text outside US or Canada.$$$Enhanced call logs for non-directory numbers.$$$When editing members in a room or a group message; the keyboard can also be used to select a member.$$$Frontdesk $$$Cold transfer to external numbers$$$While on a call; clicking the Keypad icon (top-right area) and typing a number allows the call to be easily cold-transferred to non-directory contacts. The call must be on hold for the transfer buttons to be available.

Not Updated by Vendor $$$$$$Refer the below link for details$$$https://docs.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/what-is-new.htm$$$$$$$$$Whats new in the 8x8 Work for Desktop 8.2 release?$$$In the 8x8 Work for Desktop 8.2 release; we are introducing the following improvements:$$$$$$Improved Merge Calls button status$$$Enhanced UX experience of answering or declining calls$$$Contact cards updates$$$Miscellaneous

Not Updated by Vendor $$$$$$Refer the below link for details$$$https://docs.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/what-is-new.htm

Not Updated by Vendor $$$$$$Refer the below link for details$$$https://docs.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/what-is-new.htm

Not Updated by Vendor $$$$$$Refer the below link for details$$$https://docs.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/what-is-new.htm

Whats new in the 8x8 Work for Desktop 7.25 release?$$$In the 8x8 Work for Desktop 7.25 release; we are introducing the improvement of the warn transfer calls experience.$$$$$$Improved warm transfer calls experience$$$While in a call and you are trying to perform a Warm transfer; but the maximum of concurrent calls is reached; the Warm transfer icon now is disabled. When hovering over the call icon; a pop-up window displays and informs that you cannot perform the warm transfer because the maximum number of concurrent calls has been reached.$$$$$$

This version not yet updated in release notes by vendor.$$$$$$Below features mentioned in download site.$$$$$$Whats new in this release?$$$The key features in Work for Desktop v 7.24 are:$$$$$$Voice; Messaging; and Core$$$If a calendar is connected from Settings -> Status & Calendar; you will receive a notification 5 minutes before your calendar events start. Regardless of what meeting platform the event is on; 8x8 Work allows for easy and fast online event joining.$$$Manage your meeting reminder preferences from Settings -> Calendar & Status.

Please refer below URL for more details:$$$$$$https://docs.8x8.com/8x8WebHelp/8x8-work-for-desktop/Content/workd/what-is-new.htm

1. Ability to block external SMS from unknown contacts$$$2. Transfer call UI label update$$$3.Improved call card design