This is the fifth year in a row the company has been presented with an award from this program.
KIRKLAND, WA – March 10, 2023 – Adaptiva has been presented with two Silver Stevie® Awards in the Customer Service Department of the Year – Computer Software – Up to 100 Employees, and Front-Line Customer Service Team of the Year – Technology Industries – Software categories of the 17th annual Stevie Awards for Sales & Customer Service.
Adaptiva's customer success team has maintained an unparalleled track record of 100% customer satisfaction for over 53 consecutive months. This remarkable achievement is a testament to the team's unwavering commitment to excellence and its exceptional ability to consistently deliver top-notch service and support. Comprised of a team of highly skilled and experienced professionals, including many former customers, Adaptiva's customer success team is dedicated to ensuring that every customer receives the highest level of service and support possible. With an average response time of just 22 minutes, the team is always on hand to provide prompt and effective assistance whenever it is needed.
"Winning this award is truly humbling and a testament to the incredible efforts of our customer success teams across the globe. We are grateful for the opportunity to lead such a dedicated group of individuals," commented Adaptiva's Tom Gibson, Sr. Director of Customer Success, US and Andy McDonald, Director of Support and Solutions, EMEA and APAC in a joint statement. "We are deeply committed to our customers, and we will always go above and beyond to ensure their satisfaction with our products and services."
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees.
Learn more about Adaptiva at adaptiva.com. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales.
About Adaptiva
Adaptiva’s endpoint management applications fill capability gaps of leading unified endpoint management platforms for Windows. OneSite Patch intelligently automates the entire software patching process from identification to enterprise-wide deployment for Windows devices. OneSite Health's automated health checks and remediations maintain compliance and health of Windows devices in enterprise environments. OneSite Anywhere instantly distributes software and content to any Windows device in any location with a single server. Learn more about how Adaptiva’s applications ensure your Windows devices remain healthy, productive and secure at adaptiva.com.
About The Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at https://www.StevieAwards.com.
