Coca-Cola European Partners Build a Single Digital Workforce

Introduction

Adaptiva OneSite is a peer-to-peer (P2P) content distribution (patches, applications and other updates) engine provides the fastest way to securely and reliably distribute software across an enterprise. OneSite, now used by Coca-Cola European Partners (CCEP) through the OneTiK Automation Platform, is specifically designed to work with Microsoft Intune to distribute software from the cloud across an enterprise’s endpoints with unprecedented speed and scale, reducing infrastructure and ensuring content delivery without disrupting business traffic.

Harnessing Adaptiva’s industry-leading P2P technology, this single-download solution dramatically reduces the network impact of software distribution across the enterprise and eliminates multiple, costly downloads from the cloud. It has been instrumental as enterprises embark on their digital transformation.

The Challenge

Building a truly mobile workplace with Adaptiva's OneSite

The novel coronavirus pandemic caused seismic disruption to businesses. The sudden need to enable vast remote working caught many off guard, particularly those with legacy IT.

Coca-Cola European Partners is one enterprise that could have easily found itself among those organizations in reactive mode were it not for its proactive approach to building a truly mobile workforce. Formed through the merger of three separate Coca-Cola bottling firms, the combined organization made it a priority to deliver a single unified digital workplace for more than 28,000 employees across Europe.

Given the wide-scale incompatibility of CCEP’s legacy systems and the vast geographic disparity between the original company platforms, including nine email systems and twelve collaboration platforms, the challenge was achieving this vision quickly and cost-efficiently. Trying to bring everything together involved a huge amount of duplication and complexity, so CCEP needed to simplify this and figure out how it wanted to connect its users.

"Our original thought was to go greenfield, build new, and move everybody to it," said Neil Charlton, director of technology solution delivery at CCEP. A common approach among big organizations, this typically involves engaging a large consultancy firm that steers toward the adoption of standard operating models. It didn’t take long, however, for Charlton and his team to realize this wasn’t the right journey for CCEP.

"The big providers in the industry are moving to commodity solutions, which works well if you’re willing to build a new solution and move everybody," Charlton added. "But if, like us, you want a hybrid model that gives you stability as you integrate legacy with your new environment and enables users to transition through that smoothly, then boutique consultancies are a better option. They have the experience to do the integration, deal with the complexity, and work through all the challenges."

This realization led CCEP to collaborate with boutique consultancy OKTiK Technology, an Adaptiva partner, to design a digital workplace program with automation at the heart. OKTiK created solutions that connected systems within CCEP, which many people thought couldn’t be connected. In addition, the speed and predictability provided by the OneTiK Automation Platform in conjunction with Adaptiva OneSite negated the need for CCEP to bring in large teams of IT people to migrate users.

Key Customer Benefits of OneSite

4 Benefits the Customer Saw from Adaptiva's OneSite

• Accelerate software deployments: OneSite advances the power of Configuration Manager and uses peer-to-peer technology to deliver content to endpoints at unprecedented speed and scale without throttling, even over slow/poor connections.
• Eliminates additional infrastructure such as distribution points or connected cache servers when migrating from ConfigMgr.
• Guarantees content delivery: OneSite adapts to network constraints and latency associated with content distribution to endpoints.
• Automates manual tasks: Software distribution is dynamically managed by OneSite, eliminating manual operations.

Unique Capabilities of Adaptiva's OneSite

4 Unique Capabilities of Adaptiva's OneSite were crucial to Coca-Cola European Partners

• Predictive Bandwidth Harvesting: Distribute content at maximum speed without affecting business traffic or bandwidth throttling.
• Virtual SAN: Intelligently store content at scale without affecting endpoints or requiring storage servers. Memory
• Pipeline Architecture: Once content is on the LAN, distribute it quickly without affecting endpoint performance.
• Workflow Designer and Engine: Automate IT tasks without coding through a drag-and-drop interface.

Outcome

End-to-end automation processes with Adaptiva

CCEP’s objectives were realized through the unified project management dashboard OKTiK built for CCEP. Powered by the enormous amount of data and intelligence being automatically collected, distributed and managed from an end-to-end automation process with Adaptiva, the dashboard provides a real-time view of what is happening across the new environment. This has enabled CCEP stakeholders to predict issues and resolve challenges promptly.

The program has been the single biggest enabler of remote working for CCEP. Hitting the velocity of migrations at the start of January meant that by the time a global pandemic was declared in March, momentum was already strong enough to enable a seamless mobile workforce. Migrations to Windows 10 and Office 365 grew from zero to 700 users in two weeks and to 28,378 by the completion of the project at the end of September. Additionally, 78,000,000 files were migrated to OneDrive. In the move from SharePoint on-premises to SharePoint Online, 6,500 sites were removed, 1,500 sites were migrated, and 2,400 external sites were enabled. This kind of scale would have been impossible to achieve without Adaptiva OneSite.