About Adaptiva
Adaptiva, the autonomous endpoint management company, delivers the fastest way to patch and manage endpoints at scale. The company offers OneSite, the first fully adaptive autonomous endpoint management platform. IT and cybersecurity leaders use OneSite to gain a hands-free, fully automated approach to speeding the continuous delivery of software, patches, and vulnerability remediations. Founded nearly two decades ago, hundreds of today’s largest global organizations rely on Adaptiva to increase operational efficiency, reduce risk, and maximize patching velocity across millions of endpoints. Adaptiva is headquartered in Kirkland, Washington with offices in Chicago and London. Follow us on LinkedIn!
About the Role
We are looking for a Sr. Solutions Architect to be part of the global Customer Success team, performing senior level technical support, solutions, and customer onboarding activities. You will be responsible for ensuring our customers have excellent experiences implementing and utilizing Adaptiva products.
This is a full-time, exempt position, with potential travel in the region. You will be working remotely from your home office.
Responsibilities
Key responsibilities will include:
- Provide technical product support for new and existing customers.
- Liaise directly with our customers at all levels of their business, both remotely and in-person.
- Build and maintain technical relationships with existing customers in the region.
- Technical resource for designing and supporting post-sale customer solutions.
- Deliver product training and assist in the creation of self-education public access content such as knowledge-base articles, blogs, videos etc.
- Maintain internal systems for product demonstration and testing.
- Be part of the on-call support rotation (1 week every 3 months).
- Participate at technical conferences and contribute to activities in the booth at events while promoting the Adaptiva platform.
Required qualifications
- 10 + years of progressive experience in a technical role, implementing and supporting IT software
- 4+ years of experience with Adaptiva products
- Industry specific experience in systems management, device management, security software or configuration compliance
- Technical experience with design, implementing and supporting Microsoft System Center Configuration Manager 2012 and later
- Technical experience in Windows Operating Systems, Desktop Management and Windows Deployment
- Excellent and demonstrable troubleshooting and analytical skills
- Experience with server and networking technologies
- Experience managing support tickets and escalations
Nice to have
- Experience with cloud-based endpoint management/MDM solutions (e.g. VMware Workspace ONE, Microsoft InTune, Altiris).
Adaptiva participates in E-Verify for work authorization. This role does not provide visa sponsorship. Adaptiva is committed to a diverse and inclusive workplace and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Adaptiva does not accept unsolicited headhunters and agency resumes.
The annual base salary range for this position is between $110,000 - $130,000. Compensation offered will be determined by factors such as level, job-related knowledge, skills, and experience.