Skip to content

Senior Solution Architect

UK/Remote
About Adaptiva

Adaptiva is at the forefront of endpoint management innovation. We work with the top global organizations to automate patching and software delivery to help them improve security and increase efficiency.

We pride ourselves on being a great place to work, driven by our relentless pursuit of product excellence and customer satisfaction. Our mission to deliver sophisticated and effective solutions is more than a mantra - it's the cornerstone of our values. At the heart of our success lies a culture of innovation, where collaboration empowers our employees to do their life’s best work.

Hundreds of today’s largest global organizations choose Adaptiva to increase operational efficiency, reduce risk, and maximize patching velocity across millions of endpoints. Learn more at Adaptiva, and follow the company at LinkedInFacebook and X.

About the Role

We are looking for a Senior Solutions Architect to be part of the global Customer Success team, performing senior level technical support, solutions, and customer onboarding activities. You will be responsible for ensuring our customers have excellent experiences implementing and utilizing Adaptiva products.

This is a full-time, remote (work from home) position based in the United Kingdom and may require occasional travel within the region.

Responsibilities

Key responsibilities will include:

  • Provide technical product support for new and existing customers. 
  • Liaise directly with our customers at all levels of their business, both remotely and in-person. 
  • Build and maintain technical relationships with existing customers in the region. 
  • Technical resource for designing and supporting post-sale customer solutions.  
  • Deliver product training and assist in the creation of self-education public access content such as knowledge-base articles, blogs, videos etc. 
  • Maintain internal systems for product demonstration and testing. 
  • Be part of the on-call support rotation (1 week every 3 months). 
  • Participate at technical conferences and contribute to activities in the booth at events while promoting the Adaptiva platform.  

Requirements
  • Progressive experience in a technical role, implementing and supporting IT software. 
  • Experience with Adaptiva products. 
  • Industry specific experience in systems management, device management, security software or configuration compliance. 
  • Technical experience with design, implementing and supporting Microsoft System Center Configuration Manager 2012 and later. 
  • Technical experience in Windows Operating Systems, Desktop Management and Windows Deployment.
  • Excellent and demonstrable troubleshooting and analytical skills. 
  • Experience with server and networking technologies. 
  • Experience managing support tickets and escalations. 

Nice to have
  • Experience with cloud-based endpoint management/MDM solutions (e.g. VMware Workspace ONE, Microsoft InTune, Altiris)


Adaptiva participates in E-Verify for work authorization. This role does not provide visa sponsorship. Adaptiva is committed to a diverse and inclusive workplace and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Adaptiva does not accept unsolicited headhunters and agency resumes.

Apply For This Job