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Renewals Manager

Onsite, Kirkland, WA
About Adaptiva

Adaptiva, the Autonomous Endpoint Management company, delivers the fastest way to patch and manage endpoints at scale. The company offers OneSite, the first fully adaptive autonomous endpoint management (AEM) platform. At Adaptiva, we pride ourselves on being a great place to work, driven by our relentless pursuit of engineering excellence and customer satisfaction. Our mission to deliver sophisticated and effective solutions is more than a mantra - it's the cornerstone of our values. At the heart of our success lies a culture of innovation, where collaboration empowers our employees to meet their greatest potential in their career journeys.

Integral to our identity are our four core values: Integrity, Excellence, Work Ethic, and Dignity of Labor. These principles guide everything we do, from the way we conduct business, to the way we interact with our colleagues, customers, and partners. Upholding the highest standards of integrity ensures transparency and trust in all our endeavours, while our unwavering commitment to excellence propels us to go above and beyond to exceed expectations. At Adaptiva, we champion a self-driven work environment, empowering our team to take ownership of their projects and deliver results. Moreover, we deeply honour the Dignity of Labor, recognizing the value in every task and fostering an environment where all contributions are respected and celebrated.

Working at Adaptiva means having the opportunity to collaborate with exceptional customer partners, forging relationships that drive mutual success. Our dedication to customer satisfaction extends beyond providing innovative solutions; it encompasses cultivating meaningful partnerships built on trust, collaboration, and shared goals.

Hundreds of today’s largest global organizations choose Adaptiva to increase operational efficiency, reduce risk, and maximize patching velocity across millions of endpoints. Learn more at Adaptiva, and follow the company at LinkedIn, Facebook and X.

 

About this role

Adaptiva is seeking an experienced Renewals Manager to join our team. The Renewals Manager will be responsible for engaging existing Adaptiva customers to track their journey using our products, drive retention, managing the renewal process for our existing customer base, ensuring high renewal rates and customer satisfaction.

The Renewals Manager will report to the Vice President, Sales and will work with a geographically dispersed team and geographically distributed customers.

The ideal candidate will have excellent communication skills, a desire to work hard and grow professionally, a strong customer focus and a track record of successfully managing client relationships.

Given the importance of this role to the overall company objectives, this is an in-person role based out of our offices in Kirkland, Washington.

Responsibilities

 

  • Own a book of business with a renewal quota, serving as the primary contact for decision-makers.
  • Proactively engaged with customers to understand their needs and ensure a seamless renewal process.
  • Develop and execute renewal and upsell strategies to maximize renewal rates, minimize churn and increase revenue.
  • Collaborate with Customer Success, and other internal teams to address customer concerns and drive successful renewals.
  • Identify cross-sell opportunities during the renewal process, and coordinate with the Regional Sales Manager.
  • Prepare and present renewal proposals and contracts to customers.
  • Negotiate contract terms and pricing as needed to secure renewals.
  • Monitor and accurately report on customer accounts, renewal pipeline, gross retention and renewal forecast on a regular basis.
  • Provide regular reports on renewal pipeline, risks, and opportunities.
  • Help customers calculate and monetize business value. Drive quarterly reporting with customers, measuring business value, penetration, usage and adoption.
  • Document and evangelize customer success stories within Adaptiva.
  • Ensure customer feedback is clearly captured and conveyed internally appropriately.
  • Maintain accurate records of client interactions and renewal status in the CRM system.

 

Requirements

  • 7+ years of experience in a similar role, managing software/SaaS customers renewals.
  • Proven track record of meeting renewal targets, helping accounts reach initial goals, and expansion to other areas of value.
  • Excellent interpersonal skills.
  • Demonstrated ability to work collaboratively within cross-departmental teams.
  • Strong analytical, problem-solving, and decision-making abilities.
  • Exceptional communication, negotiation, and presentation skills, with a persuasive and influential demeanor.
  • Competent computer skills (Word, Excel, PowerPoint, Outlook) are essential.
  • Proficient in the use of CRM systems, preferably Salesforce.
  • Willingness to occasionally travel to meetings and events to engage with customers.
  • Experience with modern device management products, endpoint management software or cyber security preferred.
  • Must pass a background check and be legally authorized to work in the United States without visa sponsorship.

 

How to apply 

Send your resume and cover letter in .pdf format to careers@adaptiva.com

Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

Adaptiva does not provide visa sponsorship for this position and participates in E-Verify for work authorization.

The annual total compensation range for this position is between $160,000 – $200,000, split equally between base pay and commission. The range provided is broad and takes into consideration a wide range of factors that are reviewed when making a hiring decision, such as years of experience, skills, location, and other business needs.

The base salary is one component of the total compensation package, which for some roles may include a target bonus and/or commission, and very generous benefits.

Adaptiva does not accept unsolicited head-hunter and agency resumes.

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