Customer Support

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Information Required

• Detailed problem description:
  1. Expected behavior
  2. Desired behavior
  3. User experience
• Product specific log files
  1. Adaptiva Companion^TM logs found in the installation directory
     1. SMSCompanionServer.log
     2. SMSCompanionClient.log
     3. SMSCompanionHibernate.log
• Unique environmental factors:
1. Client firewalls
2. System lockdown
• Any other relevant factors