Customer Support

We at Adaptiva want you to have the best possible support experience. For live assistance, 24x7 by Phone or Email:

• Call 425-823-4500 (WA,USA) to speak to one of our support engineers

• Email:

Information Required:

• Detailed problem description:
  1. Expected behavior
  2. Desired behavior
  3. User experience
• Product specific log files
  1. Adaptiva Companion^TM logs found in the installation directory
     1. SMSCompanionServer.log
     2. SMSCompanionClient.log
     3. SMSCompanionHibernate.log
• Unique environmental factors:
1. Client firewalls
2. System lockdown
• Any other relevant factors